Privacy Policy

1. Introduction

Welcome to Ruvocau.com ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ruvocau.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us when you register on our Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise communicate with us. The personal information we may collect includes:

• Name, email address, phone number, and delivery address
• Billing information, including payment card details
• Order history and preferences
• Feedback and correspondence, such as when you report a problem or contact us
• Marketing preferences

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including:

• Device type, operating system, and browser information
• IP address and domain name
• Pages you view and how you interact with our Site
• Referring websites or sources
• Time spent on our Site and date/time stamps

We collect this information using cookies, web beacons, and similar technologies. These technologies help us analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for fresh fruits and vegetables
• Provide customer support and respond to your inquiries
• Improve and optimize our Site and service offerings
• Personalize your experience and deliver content relevant to your interests
• Send transactional emails, such as order confirmations and delivery updates
• Send marketing communications if you have opted in to receive them
• Monitor and analyze usage patterns and trends
• Protect our Site from unauthorized access and prevent fraudulent transactions
• Comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you (fulfilling orders, providing services)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and marketing
• Consent: Where you have explicitly consented to the processing of your personal data
• Legal Obligation: Processing necessary to comply with our legal obligations

5. Your Rights

Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

• Right to Access: You have the right to request information about the personal data we hold about you
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You have the right to request restriction of processing of your personal data
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format
• Right to Object: You have the right to object to processing based on legitimate interests and direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Once the purpose for which we collected the data is fulfilled, we will securely delete or anonymize your personal information, unless we are legally required to maintain certain types of data for a specified period.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on this Site without unreasonable delay.

8. Cookies Policy

Our Site uses cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Types of cookies we use:

• Essential cookies: Necessary for the operation of our Site
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site
• Functionality cookies: Enable us to personalize content and remember your preferences
• Targeting cookies: Record your visit to our Site, the pages you have visited, and the links you have followed

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.